Frequently Asked Questions

Orders & Shipping

How long does shipping take?

This depends on the shipping method you select at checkout, but generally 2 to 5 days.

What if I entered the wrong shipping address?

Please contact us as soon as possible. If your order has not shipped, we can get the shipping address corrected.

Do you ship throughout the United States?

Yes! We currently ship throughout the continental United States.

How can I track my order?

Once your order ships, you will receive a confirmation email that includes tracking information.

Returns & Refunds

How can I process a cancellation or return?

Either through the website using the email used to create the order, or by emailing support@redlandyard.com with reference to the order number.

For returns, please use the original shipping box whenever possible. If the original box is unavailable, contact us at support@redlandyard.com and provide the dimensions of the replacement box so we can assist you with the return process.

What if my order arrives damaged?

Please contact support@redlandyard.com with your order number and photos of the damaged product and packaging. We'll review the issue and work quickly to make it right.