Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can do so from your online profile or by contacting us at support@redlandyard.com. Please note that returns will need to be sent to the following address: 25225 SW 212 Avenue, Homestead, FL 33031
If your return is accepted, we’ll provide instructions on how and where to send your package. If a prepaid return shipping label applies to your return, it will be provided at that time. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any questions at:
Email: support@redlandyard.com
Phone: (305) 340-3504
Return Shipping Costs
If a return is approved because an item arrived damaged, defective, or incorrect, Redland Yard will provide a return shipping label at no cost to you.
For all other approved returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless the return is due to an error on our part.
Damages and issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or if you receive the wrong item. We will work with you to resolve the issue as quickly as possible. If the return is approved due to damage, defect, or fulfillment error, Redland Yard will provide a prepaid return shipping label.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@redlandyard.com.
Contact Us
Redland Yard LLC
25225 SW 212 Avenue
Homestead, FL 33031
Email: support@redlandyard.com
Phone: (305) 340-3504